Service Coordinator

We are looking for a Service Coordinator to manage daily service calls and coordinate between customers, technicians, service centres and brands.

What you will actually do

Receive and manage service complaints.

Assign jobs to the right technician/service centre.

Call customers and confirm appointments.

Follow up with technicians until the job is completed.

Track pending and delayed complaints.

Coordinate spare-part requirements.

Handle customer/technician issues and escalations.

Update every job correctly in our CRM/system.

Ensure service reports, photos, OTP and other required details are completed.

Coordinate with brands when a case needs escalation.

We need someone who has good communication skills.

Is comfortable making regular phone calls.

Is good at follow-up and coordination.

Can handle multiple complaints at the same time.

Knows basic Excel/Google Sheets and CRM systems.

Takes responsibility instead of waiting for someone to remind them.

Can remain calm when customers or technicians are difficult.

This role is NOT just a calling job.

Your responsibility is to make sure:

Complaint Received → Technician Assigned → Customer Visited → Service Completed → Ticket Closed.