Senior Sales Manager

💼 Hiring: Senior Manager – Sales B2C || Healthians

📍 Noida (Sector 62) | 💼 WFO (On-site)

⚡ Immediate Joiners Preferred | 6 Days Working

     Rotational shifts between 7:00 AM and 12:00 Midnight

🏥 Only candidates with similar Diagnostics | Healthcare | Hospitals | Pathology Labs | Healthcare BPO Experience

🎯 Role Overview:

The Senior Manager – Diagnostic Sales Call Centre will lead and manage the diagnostic tele-sales and customer engagement operations to drive revenue growth, enhance customer experience, and ensure operational excellence. The role is responsible for achieving sales targets, improving conversion rates, managing call centre performance, and leading high-performing teams within the diagnostics business.

✅ Key Responsibilities: 

Sales & Revenue Growth:

• Drive diagnostic test and healthcare package sales through primarily outbound calling operations.
• Develop and execute sales strategies to maximize sales revenue.
• Monitor conversion ratios, upselling opportunities, and business performance metrics.
• Overall, Sales centre revenue week on week growth % 

Call Centre Operations:

• Oversee day-to-day call centre operations including staffing, scheduling, and service delivery.
• Ensure adherence to SLAs, quality standards, and operational KPIs.
• Optimize processes to improve productivity and customer experience.

Team Leadership

• Lead, mentor, and develop team leaders, supervisors, and tele-sales executives.
• Conduct regular performance reviews, coaching, and training programs.
• Build a high-performance and customer-focused culture.

Reporting & Analytics

• Track and analyse sales performance, call centre metrics, and operational reports.
• Present MIS reports and business insights to senior management.

Compliance & Systems

• Ensure compliance with healthcare regulations, data privacy, and company policies.
• Collaborate with CRM and IT teams for process automation and system enhancements.

Key Skills

• Call Centre Operations Management
• Diagnostic / Healthcare Sales
• Team Leadership & Coaching
• Customer Relationship Management
• Sales Strategy & Revenue Growth
• CRM & Telephony Systems
• Analytical & Problem-Solving Skills
• Communication & Stakeholder Management

Key Performance Indicators (KPIs)

• Revenue & Sales Target Achievement
• Conversion Rate Improvement
• Customer Satisfaction (CSAT)
• Call Quality Scores
• Team Productivity & Attrition Control
• SLA & Operational Compliance

Qualifications & Experience

• Bachelor’s degree in Business Administration, Healthcare Management, Life Sciences, or related field.
• MBA preferred.
• 8–15 years of experience in call centre sales, diagnostics, healthcare operations, or tele-sales.
• Minimum 4 years of leadership experience managing large teams.

🌟Why Healthians?

High-growth environment | Real business impact | Strong learning culture