Receptionist / Front Office Executive

Key Responsibilities

1. Front Desk & Reception Management

• Welcome clients, visitors, channel partners, and business associates professionally.
• Manage visitor entries and inform the concerned team members about arrivals.
• Handle incoming calls, transfer calls to the appropriate departments, and take messages when required.
• Maintain a professional, organized, and presentable reception area.

2. Client Coordination

• Coordinate with the Sales, HR, Admin, and Management teams.
• Assist in scheduling meetings, appointments, and client visits.
• Ensure clients receive timely assistance and a professional experience at the office.
• Guide visitors to the appropriate team or meeting area.

3. Administrative Support

• Maintain visitor registers, appointment records, courier records, and incoming/outgoing document logs.
• Handle courier dispatch, document printing, scanning, photocopying, and filing.
• Maintain basic office stationery and front-office supplies.
• Assist HR and Admin with daily office coordination and record management.

4. Communication & Follow-Ups

• Respond to routine WhatsApp messages, emails, and telephone inquiries professionally.
• Share basic company information with prospective clients and direct property-related inquiries to the Sales Team.
• Record incoming sales inquiries and forward them to the concerned executives.
• Maintain confidentiality of company information and client details.

Required Skills & Qualifications

• Minimum qualification: Graduate or 12th pass with relevant experience.
• Experience: 6 months to 2 years in reception, front office, customer service, or administration preferred.
• Good communication skills in Hindi and basic to good English.
• Basic computer knowledge, including MS Word, Excel, email, and WhatsApp.
• Professional appearance, polite behaviour, and a customer-friendly attitude.
• Good telephone etiquette, time management, and organizational skills.
• Ability to multitask and coordinate with different departments.

Key Performance Indicators (KPIs)

• Professional handling of visitors and incoming calls.
• Accurate maintenance of visitor and administrative records.
• Timely coordination of meetings and appointments.
• Prompt forwarding of client inquiries to the Sales Team.
• Punctuality, discipline, and professional conduct.
• Maintaining a clean, organized, and welcoming reception area.