Quality Auditor

Job

Description: Quality Auditor

– Field Interview AuditingJob Details·   Job Title: Quality Auditor (QA)

·   Department: Quality Assurance / Research Operations

·   Number of Positions: 25

·   Employment Type: Part-time

·   Location: Noida

·   Reporting To: QA Team Lead / Quality Manager

·   Experience: 0–3 years; freshers with strong listening and analytical skills may also apply

About the RoleWe are looking for detail-oriented and analytical Quality Auditors to review audio recordings and submitted data from field interviews conducted as part of political and public opinion research surveys.

The selected candidates will be responsible for evaluating interview quality, identifying protocol violations, verifying the accuracy of recorded responses, detecting potential data manipulation, and generating actionable insights from recurring audit findings.

The ideal candidate should have excellent listening skills, strong attention to detail, an unbiased approach, and the ability to document findings accurately and consistently.

Key Responsibilities1. Audio Recording Audit·   Listen to field interview recordings and evaluate them against predefined quality parameters and audit guidelines.

·   Verify whether all mandatory questions have been asked in the correct sequence and manner.

·   Identify skipped questions, incomplete interviews, repeated questions, and deviations from the prescribed questionnaire.

·   Check whether the interviewer has followed the approved interview protocol.

2. Interviewer

Behaviour & Prompting Checks·   Identify leading, suggestive, or inappropriate prompts that may influence a respondent’s answer.

·   Detect instances where the interviewer may have suggested an answer, interrupted the respondent improperly, or failed to capture the respondent’s actual response.

·   Flag instances where the interviewer appears to have recorded an answer without adequately obtaining it from the respondent.

·   Distinguish between acceptable clarification and improper prompting based on the approved guidelines.

3. Response & Data Verification·   Cross-check audio recordings against submitted questionnaires or digital survey records.

·   Identify mismatches between the respondent’s actual answer and the answer entered in the system.

·   Flag potentially fabricated, incorrectly coded, incomplete, or unsupported responses.

·   Maintain clear evidence and timestamps for every reported discrepancy.

4. Quality Reporting & Documentation·   Record audit observations in predefined formats, audit trackers, and spreadsheets.

·   Classify errors according to severity, frequency, and type.

·   Maintain accurate audit records and ensure timely completion of assigned work.

·   Escalate critical violations and suspected intentional data manipulation to the QA Team Lead.

5. Pattern Identification &

Insights·   Identify recurring errors across interviewers, survey questions, field locations, and audit periods.

·   Highlight unusual patterns and potential data-quality risks for further investigation.

·   Prepare concise summaries of recurring issues and actionable recommendations.

·   Support the QA team in identifying training gaps, process improvements, and opportunities to strengthen field data collection.

6. Quality Standards & Team Collaboration·   Follow standard operating procedures (SOPs), audit checklists, and quality benchmarks.

·   Participate in training, calibration exercises, and periodic performance reviews.

·   Maintain consistency in audit decisions and collaborate with senior auditors to resolve ambiguous cases.

·   Maintain confidentiality of recordings, respondent information, and research data.

Required Skills & Qualifications·   Graduate in any discipline; candidates with backgrounds in Social Sciences, Political Science, Statistics, Research, or related fields may be preferred.

·   Strong Hindi listening comprehension; proficiency in other relevant regional languages is an advantage.

·   Excellent attention to detail and the ability to identify subtle inconsistencies in audio recordings.

·   Strong analytical, logical reasoning, and evidence-based decision-making skills.

·   Basic proficiency in MS Excel or Google Sheets.

·   Ability to document observations clearly and accurately.

·   High levels of integrity, patience, neutrality, and professional discipline.

·   Ability to work with repetitive audio-review tasks while maintaining accuracy and concentration.

Preferred Experience·   Experience in survey auditing, market research, political research, field operations, data validation, call monitoring, or quality assurance.

·   Familiarity with structured questionnaires and respondent interview protocols.

·   Experience in identifying data discrepancies and preparing quality reports.

·   Knowledge of basic descriptive statistics and trend analysis.

Key

Performance Indicators (KPIs)·   Audit Accuracy: Correct identification of genuine errors and avoidance of false flags.

·   Critical Error Detection: Ability to identify significant protocol violations and data-integrity risks.

·   Audit Coverage: Completion of assigned recordings within the defined timelines.

·   Documentation Quality: Accurate timestamps, clear evidence, and proper error classification.

·   Consistency: Alignment with the approved audit standards and reference assessments.

·   Analytical Contribution: Ability to identify recurring issues and report meaningful patterns.

·   Confidentiality & Compliance: Adherence to data-protection and research protocols.

What We Are Looking

ForWe are looking for individuals who do more than simply listen to recordings. Successful candidates should be able to critically evaluate interview quality, distinguish genuine errors from acceptable variations, support their findings with evidence, and contribute to improving the overall reliability of field-collected data.

How to

ApplyInterested candidates may share their updated CV along with details of their language proficiency, relevant experience, and familiarity with Excel or Google Sheets.

Shortlisted candidates will be required to complete a practical assessment involving audio-recording review, error identification, data verification, and basic analytical reasoning.