Operations Manager

Manager – Order Management & Operations

Location: Noida, India

Shift-Night

Working Hours: 6:30 PM – 3:30 AM

About Us

We are a growing back-office operations company providing end-to-end operational support to leading US apparel and retail companies. Our team supports clients with ERP operations, order management, production coordination, EDI processing, inventory tracking, customer support, reporting, and supply chain administration.

We are looking for an experienced Operations Manager to lead our India operations team and ensure high-quality, accurate, and timely support for our US clients.

Position Summary

The Operations Manager will be responsible for managing the day-to-day operations of our back-office teams supporting US apparel customers.

This role focuses on operational excellence, team leadership, ERP process management, client coordination, KPI management, and continuous process improvement.

The ideal candidate should have strong experience in office operations, order management, ERP systems, customer coordination, and people management.

Key Responsibilities

Team Management

• Lead and manage a team of 20–30 back-office professionals.
• Monitor daily productivity and workload distribution.
• Conduct daily operational meetings.
• Coach, mentor and develop team members.
• Manage performance reviews and employee development.
• Build SOPs and maintain operational discipline.

Operations Management

Manage day-to-day execution of:

• Sales Order Processing
• Purchase Order Processing
• ERP Data Management
• Item & Customer Master Maintenance
• Production Coordination
• Inventory & Allocation Monitoring
• Shipment Tracking
• Invoice Validation
• Exception Management
• Customer Requests
• Operational Reporting

Client Coordination

Coordinate daily with:

• US Sales Teams
• US Operations Teams
• Production Teams
• Customer Service Teams
• Internal India Teams

Ensure timely communication and resolution of operational issues.

ERP & System Management

Work extensively within ERP systems to:

• Review transactions
• Monitor pending work
• Resolve operational exceptions
• Ensure data accuracy
• Review system reports
• Improve operational workflows

Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, BlueCherry, NetSuite or similar is preferred.

KPI Management

Monitor and improve KPIs including:

• Order Processing Turnaround Time
• SLA Compliance
• Order Accuracy
• Productivity
• Error Rate
• Customer Response Time
• Team Performance
• Daily Operational Reports

Process Improvement

• Identify operational bottlenecks.
• Improve existing workflows.
• Reduce manual effort through automation.
• Create SOPs and best practices.
• Improve quality and productivity.

Customer Service

• Handle client escalations professionally.
• Provide timely updates to US team.

Required Skills

• Strong Operations Management
• Excellent Team Leadership
• ERP Experience
• Advanced Excel
• Data Analysis
• Order Management
• Customer Coordination
• Vendor Coordination
• Problem Solving
• Process Improvement
• Excellent English Communication
• Professional Email Writing
• Strong Organizational Skills

Preferred Experience

• 10–20 years of experience in Operations, Back-office, Shared Services, Supply Chain Operations, Commercial Operations, Customer Operations, or Order Management.
• Experience supporting international customers, preferably US clients.
• Experience working in ERP-based environments.
• Experience managing office operations teams.
• Exposure to apparel, retail, sourcing, supply chain, or manufacturing support operations is an advantage but not mandatory.

Preferred ERP Exposure

Experience with one or more:

• SAP
• Oracle
• Microsoft Dynamics
• Blue Cherry
• NetSuite
• Infor
• Microsoft Navision
• Other ERP systems

Education

Bachelor's Degree in Business Administration, Commerce or related field required.

MBA (Operations / Supply Chain / Business Administration) preferred.