Operations Executive – EdTech

Key Responsibilities

• Manage daily operational activities related to online/offline courses and batches.
• Coordinate with faculty, academic teams, content teams, and students.
• Schedule live classes, lectures, tests, webinars, and doubt sessions.
• Maintain batch-wise schedules, attendance, student records, and operational trackers.
• Ensure timely uploading and availability of videos, notes, tests, assignments, and other learning resources.
• Coordinate with the technical team to resolve LMS, app, login, or class-related issues.
• Handle student queries and ensure timely resolution or escalation.
• Track course progress and ensure academic activities are completed as per schedule.
• Support onboarding of students, faculty, and new batches.
• Prepare daily, weekly, and monthly MIS and operational reports.
• Coordinate for test series, question banks, assessments, and result-related activities.
• Follow up with different teams to ensure deadlines and deliverables are met.
• Maintain documentation, databases, Google Sheets, and course-related records.
• Assist in organizing workshops, webinars, seminars, and promotional academic events.
• Identify operational gaps and suggest process improvements.
• Support management with special projects and business operations when required.
• Required SkillsStrong communication and coordination skills.
• Good knowledge of MS Excel, Google Sheets, Google Docs, and MS Office.
• Comfortable working with LMS, CRM, Zoom, Google Meet, or similar digital platforms.
• Strong organizational and time-management skills.
• Good problem-solving and follow-up abilities.
• Ability to multitask and work under deadlines.
• Attention to detail and accuracy in maintaining records.
• Basic understanding of online education and EdTech operations.
• Ability to coordinate effectively with students, faculty, and internal teams.