Event Executive

Job Description – Venue Executive (Sports Complex)  

Location: Noida 150

Employment Type: Full-Time

Job Summary 

We are looking for a responsible and customer-focused Venue Executive to manage the day-to-day operations of our sports complex. The role involves venue operations, customer management, staff supervision, sales, maintenance, inventory, billing, and ensuring overall compliance with venue SOPs. 

The Venue Executive will act as the single point of responsibility for smooth and efficient venue operations. 

Key Responsibilities

1. Daily Venue Operations

Ensure smooth day-to-day functioning of the sports complex.

Open and close the venue as per the scheduled timings.

Monitor courts, playing areas, reception, café, washrooms, and common areas. 

Ensure all venue operations are carried out as per company SOPs. 

2. Customer & Guest Management 

Handle customer queries, complaints, and feedback professionally. 

Ensure a positive customer experience from check-in to checkout. 

Coordinate bookings, walk-ins, memberships, events, and customer requirements. 

Resolve customer issues promptly or escalate them to the concerned team. 

3. Sports Court Management

Monitor court bookings, availability, and utilization.

Ensure courts are clean, maintained, and ready before every session.

Coordinate with coaches, trainers, and other sports staff.

Ensure proper usage and upkeep of sports facilities and equipment.

4. Staff Management

Supervise housekeeping, coaches, security, café staff, and other venue staff.

Allocate daily duties and monitor attendance and performance.

Ensure all staff follow venue rules, SOPs, and operational guidelines.

Coordinate staff requirements and report performance-related concerns to the management.

5. Sales & Revenue

Monitor daily bookings, sales, and revenue.

Promote memberships, packages, events, and additional services.

Follow up on leads, corporate bookings, and group bookings.

Identify opportunities to improve venue utilization and revenue.

6. Maintenance & Housekeeping

Conduct regular inspections of sports equipment, lighting, AC, washrooms, furniture, and other facilities.

Report maintenance issues promptly to the concerned team.

Coordinate with maintenance vendors/teams for timely resolution.

Ensure cleanliness, hygiene, and overall presentation of the venue.

8. Cash & Billing Control

Monitor POS and billing transactions.

Ensure proper handling and recording of daily collections.

Reconcile cash and digital payments on a daily basis.

Report any billing or payment discrepancies to the concerned team.

9. Overall Venue Responsibility

Take overall responsibility for the smooth functioning of the venue.

Ensure the venue remains clean, safe, profitable, customer-friendly, and well-managed.

Ensure all operational, customer service, safety, and company standards are followed.

Coordinate with the Head Office and concerned departments for operational requirements and issues.

Required Skills & Qualifications

Graduate preferred; relevant experience in sports, hospitality, retail, or facility management will be an advantage.

6 month to 1 years of experience in venue/facility operations preferred.

Good communication and customer-handling skills. 

Basic knowledge of MS Office/Google Workspace and billing/POS systems.