Cloud and Infrastructure Support Engineer

Area(s) of responsibility

Role Overview

We are hiring a L2 Wintel / Cloud Support Engineer to manage and support enterprise Windows and Cloud infrastructure in a 24x7 operations environment. The role involves handling escalated incidents, maintaining system availability, and ensuring smooth IT operations across on-prem and cloud platforms.

Required Skills

• Strong experience in Windows Server Administration (AD, DNS, DHCP, GPO)
• Basic to intermediate knowledge of Azure / O365 administration
• Experience in incident management and troubleshooting (L2 level)
• Understanding of virtualization (VMware/Hyper-V)
• Knowledge of backup, patch management, antivirus, VPM
• Familiarity with monitoring tools (Zabbix/Azure Monitor – preferred)
• Basic scripting knowledge (PowerShell – preferred)