Debt Recovery Agent

Position: Collection Executive

Location: Noida, Sector 62

Employment Type: Full-Time, On-Site

Department: Collections / Recovery

Experience: Freshers may apply; prior experience in collections, banking, finance, customer service, or Telecalling is preferred.

About Speed Debts Collection (SDC): Speed Debts Collection (SDC) is a professionally managed debt collection and recovery agency headquartered in Abu Dhabi, UAE, with operations in India. The company provides professional collection and customer communication services to a diverse portfolio of corporate and financial clients. SDC is committed to delivering effective, ethical, and compliant recovery solutions while maintaining professionalism, confidentiality, and respect in all customer interactions. Our teams operate through structured processes, technology-enabled systems, and clearly defined performance standards.

Role Overview: We are looking for a motivated and target-oriented Collection Executive to join our team in Noida, Sector 62.

The Collection Executive will be responsible for contacting customers regarding outstanding payments, understanding their payment position, negotiating suitable payment arrangements, following up on commitments, and ensuring timely recovery of assigned accounts.

The ideal candidate should have strong communication and negotiation skills, be comfortable handling challenging conversations, and have the ability to work under collection targets and deadlines.

Key Responsibilities:

• Contact customers through phone, email, and other approved communication channels regarding outstanding payments.
• Follow up regularly with customers to secure payment commitments and ensure timely settlement of overdue accounts.
• Negotiate and establish appropriate Payment Plans / Promises to Pay (PTPs) within approved guidelines.
• Monitor payment commitments and conduct timely follow-ups on broken or overdue PTPs.
• Handle customer queries, payment-related concerns, and disputes professionally.
• Verify and update customer/account information accurately in the CRM and internal systems.
• Maintain detailed records of customer interactions, commitments, payment updates, and follow-up actions.
• Coordinate with internal teams and management regarding disputes, account discrepancies, payments, and escalations.
• Achieve assigned daily, weekly, and monthly collection targets.
• Prepare and maintain accurate collection reports and account updates.
• Ensure all customer communication is conducted professionally and in accordance with company policies and applicable regulations.
• Maintain strict confidentiality of customer and client information.
• Escalate unresolved disputes, high-risk accounts, and other relevant matters to the Team Leader/Management.
• Ensure consistent follow-up and effective management of the assigned portfolio.

Candidate Requirements:

• Strong verbal and written communication skills in English and/or Hindi.
• Additional language skills will be an advantage.
• Strong negotiation, persuasion, and interpersonal skills.
• Ability to handle difficult or challenging customer conversations professionally.
• Basic understanding of finance, payments, accounts receivable, or collection processes.
• Comfortable working with numbers, outstanding balances, payment schedules, and account statements.
• Basic to good knowledge of MS Excel, MS Office, CRM systems, and computer applications.
• Strong attention to detail and ability to maintain accurate records.
• Good follow-up skills and ability to manage multiple accounts simultaneously.
• Ability to work under pressure and achieve performance-based targets.
• Strong sense of responsibility, integrity, discipline, and confidentiality.
• Ability to work effectively as part of a team and follow instructions from management.
• Education & ExperienceMinimum qualification: High School / 12th Grade or equivalent.
• A Bachelor's degree in Business, Finance, Commerce, Management, or a related field will be an advantage.
• Previous experience in debt collection, banking, finance, telecalling, customer service, accounts receivable, or recovery is preferred.
• Freshers with strong communication skills and a willingness to work in a target-driven environment are welcome to apply.

What We Look For: We are looking for candidates who are:

• Target-oriented
• Confident communicators
• Good negotiators
• Disciplined and punctual
• Strong in follow-up
• Professional and customer-focused
• Comfortable working in a performance-driven environment
• Committed to ethical and compliant collection practices

Key Performance Indicators (KPI's) Performance will be evaluated based on:

• Monthly collection/recovery achievement
• Number and quality of successful payment commitments
• PTP conversion and adherence
• Follow-up efficiency
• Portfolio management
• Quality and accuracy of CRM updates
• Customer communication quality
• Attendance, discipline, and productivity
• Compliance with company policies and procedures

Work Location:

Speed Debts Collection – Noida Office, Sector 62, Noida, Uttar Pradesh

If you are confident, target-driven, persuasive, and looking to build a career in professional debt collection and financial recovery, we would like to hear from you.