Customer Support Executive
Overbooked Academy LLPFixed
₹20,000 - ₹28,000
Earning Potential
₹28,000
Fixed
₹20,000 - ₹28,000
Earning Potential
₹28,000
Work from Office
Full Time
Min. 3 years
Good (Intermediate / Advanced) EnglishJob highlights
5 applicants
Benefits include: Mobile Allowance
Job Description
Job description:
The CRM Executive/Manager is responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships, customer retention, and drive sales growth by leveraging CRM tools and strategies.
Key Responsibilities:
- Manage the CRM platform (e.g., Salesforce, Zoho, HubSpot, etc.), ensuring data accuracy and completeness.
- Develop and execute CRM campaigns for lead generation, customer retention, and engagement.
- Analyze customer data and behavior to identify trends and opportunities.
- Segment customer data for targeted communication and offers.
- Collaborate with marketing, sales, and customer support teams to streamline customer journey mapping.
- Monitor and report on the effectiveness of CRM strategies and campaigns.
- Ensure compliance with data privacy regulations (e.g., GDPR).
- Implement loyalty programs and other initiatives to increase customer lifetime value.
- Handle customer feedback and contribute to improving customer experience.
Job Type: Full-time
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- CRM software: 2 years (Preferred)
Location:
- Noida, Uttar Pradesh (Required)
Work Location: In person
Job role
Job requirements
About company
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The candidate should have completed Graduate degree and people who have 3 to 31 years are eligible to apply for this job. You can apply for more jobs in Delhi-NCR to get hired quickly.
The candidate should have Good (Intermediate / Advanced) English skills and sound communication skills for this job.
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