Customer Support Executive

Job Title: Customer Support Executive

Job Summary:

We are looking for a Customer Support Executive to manage customer queries and complaints. You will be responsible for providing accurate information, resolving issues, and ensuring customer satisfaction through calls, emails, or chat support.

Key Responsibilities:

• Handle customer queries via phone, email, or chat in a timely manner
• Provide accurate information about products and services
• Resolve customer complaints efficiently and professionally
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure resolution of issues
• Escalate complex problems to the relevant department when required