Customer Support Executive

Customer Support Executive

Quick Web Solutions | H-140, Sector 63, Noida – 201301

Shift: 10:00 PM – 7:00 AM (Night Shift) | Working Days: 6 days a week, fixed Tuesday off

About the Role

Quick Web Solutions is hiring a customer-focused Customer Support Executive to support our international (US-based) customers via chat, email, and calls. If you have strong English communication and enjoy solving problems, we'd love to hear from you.

Key Responsibilities

• Handle inbound and outbound customer interactions across chat, email, and calls
• Resolve queries, complaints, and issues promptly and professionally
• Maintain strong product knowledge to give customers accurate information
• Escalate unresolved issues to the right internal team
• Keep clear, accurate records of every customer interaction
• Meet personal and team targets for response time, CSAT, and resolution rate

Required Skills

• Excellent written and spoken English
• Strong active listening and problem-solving skills
• Comfortable multitasking across chat, email, and calls
• Basic computer skills (MS Office, CRM, ticketing tools)
• Patience, empathy, and a customer-first attitude
• Able to work night shifts consistently (10 PM – 7 AM)

Eligibility

• 12th Pass minimum (Graduates preferred)
• Freshers and experienced candidates both welcome
• Customer support or BPO experience is a plus

Salary

• Freshers: ₹13,000 – ₹18,000/month
• Experienced: ₹20,000 – ₹30,000/month
• Final offer based on interview + attractive performance incentives

What We Offer

• Fixed Tuesday off
• Performance-based incentives and rewards
• Friendly, growth-oriented environment
• Exposure to international clients

How to Apply

📞 Call/WhatsApp: Siddhi – 9044365359