Customer Relations Executive

Your eyes are peeled for a FMCG startup that is bringing Farm-Fresh products direct from the farm-to-home. You are passionate about providing the customer with the best experience.  As a customer experience strategist, you will be the first line of defense to ensure that our service is as good as our products for our customers.

Problem Statement: Managing customer orders and delighting all customers whenever they need any support from us.

Responsibilities:

·      Serve customers by providing product and service information.

·      Attract potential customers by answering product and service questions and suggesting information about other product and services.

·      Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution the solve the problem, expediting correction or adjustment, and following up to ensure resolution.

·      Recommends potential products or services management by collecting customer information and analyzing customer needs.

·      Prepares product or service reports by collecting and analyzing customer information.

·      Managing and executing orders on e-commerce website.

·      Contributes to team effort by accomplishing related results as needed.

Requirements:

·      Preferred experience of at least 1-2 year within Sales or Customer Service. If you don’t have prior work experience in Customer Service, but our problem statement resonates with you, we are willing to consider you.

·      Tech-savvy. We don’t expect you to know how to code, but you will be interacting with customers on no-code online platforms. We want you to understand what that means.

·      Strong process orientation & documentation ethic. Familiarity with excel/sheets is a must. Good analytical skills will give you a good advantage.

·      We provide real-time support to our customers, and we expect you to handle this responsibility seriously during these working hours. Additionally, making sure to address the pending customer concerns due from non-working hours on priority basis.

·      Excellent communication skills and ability to collaborate with the other team members.

·      Ability to learn about products and services and describe them to prospects.

·      Outstanding negotiation skills with the ability to resolve issues and address complaints.

·      Empathy for the customers.

·      Growth mindset and willingness to learn.

How to Apply:

Please email your CV to malvika@morningcrate.com with “Job application” included in the subject line.

We thank all applicants; however, only short-listed candidates will be contacted for interviews.

Location: Noida, U.P.

Number of positions: 1