Customer Care Executive

Inbound Customer Care Executive – Roles & Responsibilities

• Handle incoming customer calls professionally and courteously.
• Resolve customer queries, complaints, and service requests effectively.
• Provide accurate information about products, services, and company policies.
• Record customer interactions and update details in the CRM system.
• Escalate complex issues to the concerned department when required.
• Follow up on pending customer concerns to ensure timely resolution.
• Maintain high levels of customer satisfaction and service quality.
• Meet daily productivity, quality, and performance targets.
• Adhere to company processes, compliance guidelines, and call-handling standards.
• Build positive customer relationships through effective communication and problem-solving.