Customer Care Executive

JOB DESCRIPTION:

A Customer Care Executive is responsible for managing customer interactions, resolving inquiries, and ensuring customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

1.  •Handle customer inquiries and complaints via phone, email, and chat, providing professional and empathetic service. •Efficiently resolve customer issues and complaints, ensuring a positive experience and maintaining customer loyalty. 
2. •Product Knowledge: Maintain thorough knowledge of the company's products and services to provide accurate information and support. 
3. •Record Management: Update and manage customer records in the CRM system, ensuring all interactions are documented accurately.