Customer Care Executive

Inbound Customer Care Executive – Roles & Responsibilities:

• Handle incoming customer calls and inquiries.
• Resolve customer complaints and service-related issues.
• Provide accurate information about products and services.
• Assist customers with troubleshooting and basic issue resolution.
• Escalate unresolved concerns to the relevant team.
• Maintain accurate records of customer interactions in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Ensure high levels of customer satisfaction and positive customer experience.
• Meet productivity, quality, and attendance targets.
• Communicate professionally and courteously with customers at all times.