Customer Care Executive

Key Responsibilities:

•    Manage a high volume of inbound/outbound calls from both current and prospective customers who are calling to avail our services or ask questions about the same.

•   Easily navigate through our CRM and other portals.

•   Using basic sales techniques, understand customer’s needs to receive all required information and sell our services.

•   Capture customer’s details and create orders in CRM.

Core Competencies required:

•      Qualifications- Bachelor’s degree or equivalent

•      Previous experience – Minimum 1- 2 years of experience in providing customer service or sales in a call center.

•      Effective oral and written communications skills.

•      Good customer service skills; must be passionate about delivering quality service and making a difference in the customer experience

•      Ability to listen attentively, solve problems creatively, create win-win situations with internal and external customers