Customer Care Executive

Blended Customer Service Executive (Voice, Chat & Email) – Roles & Responsibilities:

• Handle inbound and outbound customer interactions via calls, chat, and email.
• Resolve customer queries, complaints, and service requests promptly.
• Provide accurate information regarding products, services, and policies.
• Respond to customer emails and chats within defined SLA timelines.
• Follow up with customers to ensure issue resolution and satisfaction.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Escalate complex issues to the appropriate department when required.
• Meet productivity, quality, customer satisfaction, and adherence targets.
• Ensure professional communication across all channels (voice, chat, and email).
• Comply with company policies, processes, and data security guidelines.
• Assist in customer retention and relationship-building activities.
• Stay updated on process changes, products, and service offerings.