CRM Executive

Job Description (JD) – CRM Executive

Company: Sikka Group

Position: CRM Executive

Location: Noida / Greater Noida / Delhi (or as applicable)

Experience Required: Minimum 6 months of experience in CRM or Real Estate Industry

About the Role

Sikka Group is seeking a proactive and customer-focused CRM Executive to manage customer relationships, ensure seamless communication, and provide excellent post-sales support. The ideal candidate should have at least 6 months of experience in CRM operations or the real estate sector and possess strong communication and coordination skills.

Key Responsibilities

• Handle customer queries, complaints, and service requests through calls, emails, and other communication channels.
• Maintain and update customer records in the CRM system accurately.
• Coordinate with sales, accounts, legal, and project teams to ensure timely resolution of customer concerns.
• Manage post-sales customer engagement and relationship-building activities.
• Prepare and maintain MIS reports, customer databases, and follow-up records.
• Track customer feedback and ensure high levels of customer satisfaction.
• Assist in documentation, agreement processing, possession-related activities, and customer communications.
• Ensure adherence to company policies and CRM processes.

Required Qualifications & Skills

• Graduate in any discipline.
• Minimum 6 months of experience in CRM, Customer Service, or Real Estate CRM.
• Good verbal and written communication skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Strong interpersonal, problem-solving, and coordination abilities.
• Ability to manage multiple tasks and maintain accurate records.
• Customer-centric approach with a positive attitude.

Preferred Skills

• Experience in the real estate industry will be an added advantage.
• Familiarity with CRM software and customer database management.
• Ability to handle customer escalations professionally.

Compensation

• Competitive salary as per industry standards and candidate experience.
• Career growth opportunities within Sikka Group.