Client Relationship Executive

Job Title: Client Relationship Executive (CRE)

Location: Noida, Uttar Pradesh

Company: Star Media Network Pvt. Ltd.

Industry: Media, Entertainment, Casting & Advertising

Job SummaryStar Media Network Pvt. Ltd. is looking for energetic and customer-focused Client Relationship Executives (CREs) to manage inquiries, counsel clients, maintain relationships, and convert leads into admissions and business opportunities. The role requires excellent communication skills, confidence, and a client-centric approach.

• Key ResponsibilitiesClient Handling & CounselingAttend inbound inquiries through calls, WhatsApp, social media, and walk-ins.
• Explain company services, programs, courses, and opportunities to clients.
• Counsel parents, students, aspiring artists, and creators regarding suitable programs.
• Build trust and maintain strong client relationships.
• Lead ManagementFollow up with prospective clients on a regular basis.
• Update lead status in CRM software.
• Schedule auditions, counseling sessions, and meetings.
• Ensure timely lead conversion.
• Admission & Sales SupportGuide clients through the admission and enrollment process.
• Explain package details, scholarship benefits, and payment options.
• Achieve assigned admission and business targets.
• Coordinate with operations and accounts teams for smooth onboarding.
• Client ServicingMaintain regular communication with existing clients.
• Resolve client concerns and coordinate with relevant departments.
• Ensure high levels of client satisfaction and retention.
• ReportingMaintain daily call reports and follow-up records.
• Submit daily, weekly, and monthly performance reports.
• Update management regarding lead status and conversions.
• Required SkillsExcellent Hindi communication skills
• Basic English communication skills
• Strong convincing and counseling abilities
• Positive attitude and customer-oriented approach
• Good follow-up and relationship-building skills
• Basic computer and CRM knowledge
• EligibilityGraduate / Undergraduate
• Freshers with good communication skills may apply
• Experience in telecalling, counseling, admissions, sales, customer service, or relationship management preferred
• Salary & BenefitsFixed Salary
• Attractive Performance Incentives
• Career Growth Opportunities
• Professional Training & Development
• Working Days6 Days Working
• Weekly Off as per company policy
• Performance IncentivesIncentives based on admissions, conversions, and business targets.
• Additional rewards for outstanding performance.
• Why Join Us?Opportunity to work in the media & entertainment industry
• Fast-growing organization with multiple branches
• Dynamic and growth-oriented environment
• Attractive earning potential through incentives

Apply NowJoin Star Media Network Pvt. Ltd. and help aspiring talents achieve their dreams while building a rewarding career for yourself.