Whatsapp Sales - Fashion Fabrics

WhatsApp Sales Executive – Roles & Responsibilities

• Handle all incoming WhatsApp sales enquiries promptly and professionally
• Convert chats into orders through product guidance, styling help, and pricing clarity
• Follow up on abandoned checkouts to close pending sales
• Engage and convert marketing leads generated via ads, website, and social media
• Share product images, videos, availability, and offers as per brand guidelines
• Maintain customer details, order status, and follow-up notes accurately
• Coordinate with the operations team for order confirmation and dispatch updates
• Upsell and cross-sell relevant fabrics or combos where applicable
• Ensure fast response times and high customer satisfaction on WhatsApp