Travel Operations Coordinator

We are looking for a Travel Operations Coordinator to manage end-to-end travel operations after a booking is confirmed by the sales team.

Key Responsibilities:

• Handle bookings for hotels, flights, transfers, sightseeing, activities and other travel services.
• Coordinate with DMCs, hotels, suppliers and local partners for bookings and confirmations.
• Prepare and verify vouchers, booking confirmations and travel documents.
• Coordinate with clients before and during their trip to ensure smooth execution of the itinerary.
• Handle booking amendments, cancellations, rescheduling and special requests.
• Resolve any operational issues faced by clients during their travel by coordinating with the relevant suppliers.
• Maintain accurate booking records and update all details in the company's CRM/system.
• Coordinate closely with the Sales Team to ensure a smooth handover from sales to operations.
• Follow up with suppliers for pending confirmations and ensure all bookings are completed within timelines.
• Ensure excellent customer service throughout the travel journey.

Requirements:

• Experience in Travel Operations / Tour Operations / DMC / Travel Agency.
• Good knowledge of international travel bookings and tour packages.
• Good communication and coordination skills.
• Ability to handle multiple bookings and urgent situations efficiently.
• Experience with travel CRM or booking systems will be an advantage.
• Candidates with experience in international destinations will be preferred.