Telesales Executive

Telesales Executive – Job DescriptionJob Title: Telesales Executive

Department: Sales

Location: janakpuri east

Employment Type: Full-time

Experience: 0–3 years

Job SummaryWe are looking for an enthusiastic and target-oriented Telesales Executive to generate sales through outbound and inbound calls. The candidate will be responsible for contacting prospective customers, understanding their requirements, explaining products/services, following up with leads, and converting prospects into customers.

• Key ResponsibilitiesMake outbound calls to prospective and existing customers.
• Handle inbound sales enquiries and provide accurate product/service information.
• Understand customer requirements and recommend suitable products or services.
• Generate leads and convert them into sales.
• Follow up regularly with interested and prospective customers.
• Maintain accurate records of calls, leads, follow-ups, and sales in the CRM/system.
• Achieve daily, weekly, and monthly sales targets.
• Handle customer questions and objections professionally.
• Build and maintain positive relationships with customers.
• Coordinate with the sales and operations teams for smooth order processing.
• Provide regular reports on sales activity and performance.
• Required SkillsExcellent verbal communication and convincing skills.
• Good listening and interpersonal skills.
• Strong follow-up and negotiation abilities.
• Target-oriented and self-motivated approach.
• Basic computer and CRM knowledge.
• Ability to handle rejection and work under pressure.
• Good command of Hindi and English; additional languages are a plus.
• Qualifications12th pass or Graduate in any discipline.
• Previous experience in telesales, telecalling, customer service, or inside sales is preferred.
• Freshers with strong communication and sales skills may also apply.
• Key Performance Indicators (KPIs)Number of calls made.
• Qualified leads generated.
• Lead-to-sale conversion rate.
• Monthly sales/revenue achieved.
• Follow-up completion rate.
• Customer satisfaction and retention.