Telesales Executive

Job Summary

Indiatrade Port Ventures Pvt. Ltd. is seeking a motivated and results-oriented Telesales Executive to generate business opportunities, promote company services, and build strong customer relationships through outbound and inbound calling activities. The ideal candidate should possess excellent communication skills, a customer-focused approach, and the ability to achieve sales targets.

Key Responsibilities

• Contact potential and existing customers via telephone to explain company services and offerings.
• Generate leads and identify new business opportunities.
• Follow up on inquiries and maintain regular communication with prospects.
• Understand customer requirements and recommend suitable solutions.
• Schedule appointments or meetings for the sales team when required.
• Maintain accurate records of customer interactions in CRM or company databases.
• Achieve daily, weekly, and monthly call and sales targets.
• Handle customer queries and resolve issues professionally.
• Prepare and submit sales reports and activity updates to management.
• Build and maintain long-term customer relationships.
• Required Skills & QualificationsGraduate in any discipline (preferred).
• 1–3 years of experience in telesales, telemarketing, customer service, or a related field.
• Strong verbal communication and negotiation skills.
• Good command of English and Hindi; additional regional languages are an advantage.
• Basic knowledge of MS Office and CRM software.
• Ability to work under pressure and meet targets.
• Positive attitude and strong interpersonal skills.

Key Performance Indicators (KPIs)

• Number of calls made per day.
• Lead generation and conversion rate.
• Revenue generated through telesales activities.
• Customer satisfaction and retention.
• Achievement of assigned sales targets.
• Compensation & BenefitsCompetitive salary package.

Performance-based incentives.

• Training and career growth opportunities.
• Supportive and professional work environment.