Telecalling Executive

JOB DESCRIPTION

Telecalling Executive

Department: Sales / Customer Acquisition

Designation: Telecalling Executive

Employment Type: Full-Time, Permanent

Work Location: · First Floor, WZ-1, Tatarpur, Tagore Garden Extension, New Delhi, Delhi 110027

Work Mode: Work From Office

Experience: 0–2 Year

About the Role

We are looking for a professional, confident, and target-oriented Telecalling Executive to join our team. The selected candidate will be responsible for customer interaction, lead generation, follow-ups, product/service communication, and supporting the business development process through effective telecalling.

The ideal candidate should possess strong communication skills, a customer-focused approach, and the ability to work effectively in a target-driven environment.

Key Responsibilities

• Conduct outbound calls to prospective and existing customers.
• Introduce and explain the company’s products and services in a clear and professional manner.
• Understand customer requirements and provide relevant information.
• Generate and qualify leads through effective telephonic communication.
• Follow up with prospective customers and maintain regular communication.
• Convert qualified leads into business opportunities as per assigned targets.
• Maintain accurate records of customer interactions, leads, and follow-ups.
• Update customer information and call details in the company’s system/CRM.
• Coordinate with the relevant internal teams for further processing of customer requirements.
• Handle customer queries professionally and ensure timely resolution or escalation.
• Achieve assigned daily, weekly, and monthly performance targets.
• Maintain professional standards of communication and customer service at all times.

Candidate Requirements

• Minimum qualification: 12th Pass / Graduate.
• Freshers and candidates with relevant telecalling/sales experience may apply.
• Excellent verbal communication skills in Hindi; basic English communication will be an advantage.
• Good interpersonal and customer-handling skills.
• Comfortable making a high volume of outbound calls.
• Strong follow-up and convincing abilities.
• Basic computer knowledge and familiarity with MS Office/CRM tools.
• Ability to work independently as well as within a team.
• Willingness to work in a target-oriented environment.

Key Competencies

• Effective Communication
• Customer Relationship Management
• Lead Generation
• Sales & Conversion
• Follow-Up Management
• Negotiation & Convincing Skills
• Target Orientation
• Team Collaboration
• Professional Conduct

Compensation & Benefits

• Fixed Salary: per month
• Performance-Based Incentives
• Career growth opportunities
• Professional and supportive work environment
• On-the-job training and guidance

Working Details

Working Hours: [10:00 AM – 7:00 PM]

Working Days: [6 Days a Week]

Location: First Floor, WZ-1, Tatarpur, Tagore Garden Extension, New Delhi, Delhi 110027

Work Mode: Work From Office

Selection Process

1. HR/Telephonic Screening
2. Personal Interview
3. Final Discussion & Selection

Immediate Joiners will be preferred.