Telecaller

# JOB DESCRIPTION

## Telecaller Executive – Health Insurance & Car insurance 

**Company Name:**RIGHT SERVICES 

**Insurance Partner:** ICICI Lombard General Insurance 

**Job Location:** 815, Hemkunt Chambers, Nehru Place, New Delhi 110019

**Department:** Health Insurance Sales & Car insurance 

**Employment Type:** Full-Time 

**Experience Required:** Freshers & Experienced Candidates 

**Salary:** ₹12,000 – ₹20,000 per month + Performance-Based Incentives 

**Joining:** Immediate Joiners Preferred

---

### About the Company

RIGHT SERVICES is an insurance sales and customer advisory business offering health insurance & Car insurance solutions through its ICICI Lombard agency.

We are looking for enthusiastic, confident, and target-oriented **Telecalling Executives** to join our growing Health Insurance & Car insurance Sales Team.

The selected candidates will be responsible for contacting prospective customers, explaining health insurance Car insurance products, generating qualified leads, maintaining customer relationships, and supporting the sales team in achieving monthly business targets.

### Key Roles & Responsibilities

**1. Outbound Calling & Lead Generation**

- Make outbound calls to prospective customers interested in health insurance & Car insurance 

- Introduce ICICI Lombard health insurance & Car insurance products and explain their key benefits.

- Identify customer requirements and generate qualified leads.

- Follow up with interested customers to increase conversion opportunities.

- Generate leads for new health insurance policies, renewals, and policy portability.

**2. Customer Interaction & Relationship Management**

- Understand customers' health insurance & Car insurance needs, family coverage requirements, and budgets.

- Provide accurate basic information about policy benefits, coverage, waiting periods, and exclusions.

- Handle customer queries professionally and coordinate with the sales team for detailed policy explanations.

- Maintain positive customer relationships through timely follow-ups.

**3. Sales Support & Business Development**

- Coordinate with sales executives to arrange quotations and proposals.

- Assist customers with policy documentation and application procedures.

- Follow up on pending quotations and proposals.

- Support the achievement of monthly health insurance premium targets.

- Identify opportunities for family floater, individual, senior citizen, and other suitable health insurance products.

**4. CRM & Daily Reporting**

- Maintain accurate records of customer calls, lead status, and follow-up dates.

- Update customer information in Excel or CRM software.

- Prepare daily calling and lead-generation reports.

- Track qualified leads, conversions, and premium generated.

- Submit performance reports to the reporting manager.

- Follow applicable telemarketing, customer-consent, and data-privacy requirements.

### Required Qualifications

- Minimum qualification: 12th Pass; graduates preferred.

- Freshers and experienced candidates are welcome.

- Previous experience in insurance telecalling, telesales, or customer service is an advantage.

- Basic computer knowledge and familiarity with MS Excel.

- Good communication skills in Hindi; basic English communication preferred.

### Required Skills

- Strong verbal communication and interpersonal skills.

- Good convincing, negotiation, and customer-handling abilities.

- Ability to understand customer requirements.

- Positive attitude and target-oriented mindset.

- Good follow-up and time-management skills.

- Willingness to learn about health insurance products.

- Ability to work independently and as part of a sales team.

### Key Performance Indicators (KPIs)

Performance will be evaluated on the following parameters:

- Daily outbound calling activity.

- Number of interested and qualified leads generated.

- Customer follow-up efficiency.

- Lead-to-policy conversion rate.

- Monthly health insurance & Car insurance premium generated through assigned leads.

- Accuracy of CRM updates and daily reports.

- Achievement of individual and team targets.

Salary will be determined based on the candidate's experience, communication skills, and interview performance.

**Additional Performance-Based Incentives:**

- Attractive incentives linked to sales performance and premium generation.

- Opportunity to earn additional income through successful lead conversions.

- Incentive eligibility and calculation will follow company policy.

### What We Offer

- Competitive fixed salary with performance incentives.

- Professional and supportive working environment.

- Training on ICICI Lombard health insurance products.

- Opportunities to develop insurance sales and customer relationship skills.

- Performance-based career growth.

- Opportunity to progress into Senior Telecaller, Sales Executive, or Team Leader roles.

### Preferred Candidate Profile

We are looking for candidates who are confident, energetic, disciplined, and comfortable making outbound calls.

Candidates with experience in health insurance & Car insurance sales, insurance lead generation, or BFSI telecalling will be given preference. However, motivated freshers with strong communication skills are encouraged to apply.

### How to Apply

Interested candidates can share their updated resumes or contact our recruitment team to schedule an interview.

**Company:** Right services

**Position:** Telecaller Executive – Health Insurance 

**Location:** 815, Hemkunt Chambers, Nehru Place, New Delhi 

**Salary:** ₹12,000 – ₹20,000 per month + Incentives 

**Joining:** Immediate Joiners Preferred