Team Leader - Operations

JOB DESCRIPTION

Team Leader – Credit Card & Loan Sales

Department: Sales & Business Development

Designation: Team Leader – Credit Card & Loan Sales

Employment Type: Full-Time | Permanent

Work Location: First Floor, WZ-1, Tatarpur, Tagore Garden Extension, New Delhi, Delhi 110027

Work Mode: Work From Office

Experience: 2–5 Years

Reporting To: Sales Manager / Business Head

Position Summary

We are seeking a results-driven and experienced Team Leader – Credit Card & Loan Sales to lead a high-performing sales team responsible for acquiring customers for credit card, personal loan, and other financial products.

The incumbent will be responsible for team management, sales planning, target achievement, performance monitoring, employee coaching, lead management, and process adherence. The role requires strong leadership capabilities combined with hands-on experience in the financial-services sales environment.

Key Responsibilities

Team Management & Leadership

• Lead, supervise, and motivate a team of Telecalling/Sales Executives.
• Allocate leads and responsibilities effectively to team members.
• Monitor daily attendance, calling activity, productivity, and overall performance.
• Conduct regular team huddles, performance reviews, and individual feedback sessions.
• Identify performance gaps and implement appropriate improvement plans.

Sales & Business Development

• Drive achievement of daily, weekly, and monthly sales targets.
• Manage sales of Credit Cards, Personal Loans, and other assigned financial products.
• Monitor lead funnel, customer engagement, application/login volume, and conversion.
• Ensure effective utilization and timely follow-up of assigned leads.
• Develop strategies to improve team productivity and conversion rates.
• Support team members in handling customer objections and closing sales.

Performance & Reporting

• Track individual and team KPIs on a daily and monthly basis.
• Prepare and submit accurate sales and performance reports to management.
• Analyze team performance and recommend corrective measures where required.
• Maintain proper records of leads, applications, conversions, and business generated.

Training & Development

• Provide continuous coaching and on-the-job training to team members.
• Ensure team members have adequate knowledge of products, processes, and sales practices.
• Assist new employees in understanding sales processes and performance expectations.
• Promote a professional, disciplined, and performance-oriented work culture.

Process & Compliance

• Ensure that all customer interactions and sales activities are conducted in accordance with company policies and defined processes.
• Coordinate with Operations, Verification, Credit, and other internal teams for smooth processing.
• Ensure accuracy and completeness of customer/application information.
• Escalate customer or process-related issues to the appropriate department in a timely manner.

Candidate Profile

• Graduate in any discipline preferred.
• 2–5 years of relevant experience in sales, telecalling, banking, NBFC, fintech, credit cards, or loan sales.
• Prior experience in team handling/team leadership is preferred.
• Strong leadership and people-management skills.
• Excellent verbal communication and customer-handling abilities.
• Strong sales, negotiation, objection-handling, and closing skills.
• Target-oriented approach with a strong focus on business results.
• Good working knowledge of MS Excel, Google Sheets, CRM, and sales reporting tools.
• Ability to work effectively in a fast-paced and target-driven environment.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Team Target Achievement
• Individual & Team Productivity
• Lead Utilization
• Lead-to-Login Conversion
• Login-to-Approval/Disbursement Conversion
• Business/Revenue Generation
• Customer Follow-Up
• Team Attendance & Retention
• Quality & Process Adherence
• Timely Reporting

Compensation & Incentives

Incentives: Performance-based incentives as per company policy

Additional Benefits: As applicable under company policy

Working Details

Office Location: First Floor, WZ-1, Tatarpur, Tagore Garden Extension, New Delhi, Delhi 110027

Work Mode: Work From Office

Working Hours: [10:00 AM – 7:00 PM]

Working Days: [6 Days a Week]

Weekly Off: As per company policy

Selection Process

1. HR Screening
2. Telephonic/Initial Discussion
3. Functional Interview
4. Management/Final Interview
5. Selection & Offer

Preferred Industry Experience

Candidates with prior experience as a Sales Team Leader, Telecalling Team Leader, Credit Card Sales Team Leader, Loan Sales Team Leader, Banking Sales Team Leader, NBFC Sales Team Leader, or Fintech Sales Team Leader will be preferred.

Immediate Joiners may be given preference.