Service Advisor

Customer Coordination (Sales & Service)

• Act as the first point of contact for customer enquiries and service complaints

• Understand customer requirements and route them internally for action

Sales Enquiry Management

• Record and track all incoming enquiries

• Coordinate with internal/technical team for quotations

Service Complaint Handling

• Log and track all service issues reported by customers

• Coordinate with service engineers/vendors for resolution

Vendor Management & Order Execution

• Coordinate with vendors/suppliers for material and service requirements

• Track order status, delivery timelines, and execution progress