Senior Network Engineer

Reporting to : Team Leader - Service Delivery

Function Name : Fault Repair

Purpose of the Role:

• Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description:

Key Responsibilities:

• Assume overall responsibility for ensuring 99.99% Customer Uptime
• Ensure that the switches in the network are maintained as per norms
• Ensure support for timely connectivity for all the cross functional teams
• Maintain the network database and submit the required report to the reporting manager on regular intervals
• Attend customer complaints on field and give quality resolution within the TAT
• Provide timely resolution of technical complaints through analysis/ trouble shooting
• Monitor NMS through relevant application and take appropriate action based on the events
• Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
• 100% compliance on safety and cardinal rules
• Responsible for process adherence
• Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas:

• This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Recruitment Specifications:

Education

• Graduate/Diploma/ITI holder in any discipline
• Hardware & Networking, MCSE and CCNA preferred

Work Experience

• 1 - 5 years of work experience
• Hands on experience in Trouble shooting of Networking and Hardware