Sales & Marketing Manager

Job Description: Team Lead – TelesalesDepartment: Sales

Designation: Team Lead – Telesales

Experience: 3–6 Years (preferred)

Location: [Mention Location]

Job SummaryWe are looking for a dynamic and result-oriented Team Lead – Telesales to lead and motivate a team of telesales executives, achieve sales targets, improve team productivity, and ensure excellent customer engagement.

• Key ResponsibilitiesLead, manage, and motivate a team of telesales executives to achieve daily, weekly, and monthly sales targets.
• Monitor team performance, call quality, conversion rates, and productivity.
• Develop sales strategies to improve lead conversion and revenue generation.
• Provide regular coaching, training, and feedback to team members.
• Monitor outbound and inbound calls to ensure quality and adherence to company guidelines.
• Track team KPIs, prepare performance reports, and share updates with management.
• Handle escalated customer queries and resolve sales-related issues.
• Coordinate with the sales and marketing teams for lead management and follow-ups.
• Ensure proper CRM updates and accurate reporting of sales activities.
• Conduct daily team meetings and performance reviews.
• Required SkillsExcellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Good negotiation, persuasion, and objection-handling skills.
• Target-oriented with a strong focus on sales performance.
• Ability to analyze sales data and improve team productivity.
• Proficiency in MS Excel, CRM software, and reporting tools.
• Qualification & ExperienceGraduate in any discipline.
• 2–5 years of experience in telesales or telemarketing.
• Previous experience managing or leading a telesales team is preferred.
• Experience in achieving sales targets and handling performance metrics.
• Key Performance Indicators (KPIs)Monthly sales and revenue targets.
• Call productivity and conversion rate.
• Lead follow-up and closure rate.
• Team attendance and overall productivity.
• Customer satisfaction and call quality.