Retail Store Manager

The Retail Store Manager is responsible for overseeing the day-to-day operations of the retail store, ensuring excellent customer service, achieving sales targets, managing inventory, and leading the store team to deliver business objectives.

• Key ResponsibilitiesStore OperationsManage overall store operations and ensure smooth functioning of the store.
• Maintain store appearance, cleanliness, and visual merchandising standards.
• Ensure compliance with company policies, procedures, and safety guidelines.
• Monitor daily opening and closing activities.
• Sales & Revenue ManagementAchieve monthly and annual sales targets.
• Develop strategies to increase store sales and customer footfall.
• Analyze sales reports and take corrective actions to improve performance.
• Promote ongoing offers, discounts, and marketing campaigns.
• Team ManagementRecruit, train, motivate, and supervise store staff.
• Prepare staff duty rosters and manage attendance.
• Conduct performance reviews and provide coaching to team members.
• Maintain discipline and a positive work environment.
• Customer ServiceEnsure excellent customer experience at all times.
• Resolve customer complaints and escalations effectively.
• Build long-term customer relationships and encourage repeat business.
• Inventory & Stock ManagementMonitor stock levels and ensure product availability.
• Conduct regular stock audits and physical verification.
• Minimize inventory losses, damages, and shrinkage.
• Coordinate with warehouse and procurement teams for stock replenishment.
• Cash & Financial ManagementMonitor daily cash collections and banking activities.
• Ensure accurate billing and cash handling procedures.
• Control store expenses and maintain profitability.
• Qualifications & Experience Graduate in any discipline
• 3–7 years of experience in retail operations, with at least 2 years in a managerial role.
• Experience in FMCG, supermarket, value retail, or circular economy retail operations preferred.
• Required SkillsStrong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Sales and target-oriented mindset.
• Inventory and stock control knowledge.
• Proficiency in MS Excel, MS Office, and retail software/POS systems.
• Problem-solving and decision-making skills.