Restaurant Captain

Welcome guests warmly and assist with seating.

Ensure every guest receives prompt, courteous, and professional service.

Resolve guest complaints quickly and politely.

Order Management

Take or verify guest orders.

Coordinate with the kitchen to ensure timely and accurate food preparation.

Ensure correct food and beverages are served.

Team Coordination

Communicate effectively with the kitchen, cashier, and restaurant manager.

Conduct pre-shift briefings and share daily updates with the team.

Quality Control

Maintain high standards of food presentation and service.

Ensure tables are clean, properly set, and ready for guests.

Training and Development

Train new employees on service standards and SOP

Guide team members to improve performance and customer service skills.

Inventory and Equipment

Monitor restaurant supplies such as cutlery, crockery, napkins, and service equipment.

Report shortages or damaged items to the manager.Hygiene and Safety

Ensure compliance with food safety, hygiene, and sanitation standards.

Maintain cleanliness in the dining area.

Billing and Cash Handling

Verify guest bills for accuracy before presentation.

Assist with payment procedures when required.

Shift Reporting

Prepare daily shift reports.Report sales, customer feedback, maintenance issues, and operational concerns to the Restaurant