Receptionist / Front Office Executive

You'll be the first face guests and clients see. You'll handle check-ins, calls, walk-in enquiries, and coordination with housekeeping, banquets, and management so every guest has a smooth experience.

Key responsibilities

Greet guests and visitors warmly; manage check-in and check-out, room allocation, and billing.

Answer calls, WhatsApp, and email enquiries for rooms, weddings, and events; pass qualified leads to the sales team the same day.

Maintain booking records, guest registers, and ID/KYC documentation as per police and hotel norms.

Coordinate with housekeeping, maintenance, and F&B on guest requests and complaints, and follow up until resolved.

Handle petty cash and daily front-desk reports.

Keep the reception area clean, organised, and presentable.

Support the events team on busy wedding and function days.

Requirements

Graduate or diploma in Hotel Management preferred.

1–3 years' experience at a hotel, resort, or banquet front desk (freshers with strong communication considered).

Fluent Hindi and good spoken and written English.

Comfortable with computers, MS Excel/Google Sheets, and hotel booking software.

Well-groomed, polite, and calm under pressure.

Willing to work rotational shifts, weekends, and during the wedding season.