Process Associate

Job Title: Process Associate – New Verticals & Client Coordination

Department - Operations / Client Servicing

Location - Harkesh Nagar Okhla phase - 2

Working Days - Monday to Saturday

Working Hours - 10 AM to 7 PM

Experience - 0 – 1 Year

Reporting To - Team Lead / Process Manager

Employment Type - Full-Time

Salary - 12K to 15K

About the Role

We are looking for a proactive Process Associate to manage the onboarding and day-to-day coordination of new business verticals and clients. Calling is a core part of this role, alongside data and documentation management, supporting the execution of new processes, and liaising with the management team to understand and fulfil their requirements through regular updates. The ideal candidate has strong communication skills (English and Tamil) and is comfortable working across Excel/Google Sheets and other business applications.

Key Responsibilities

• Handle onboarding and process setup for new verticals and new clients by understanding requirements and translating them into workable processes.
• Proactively make outbound calls to prospective domestic clients, present the company's services, build relationships, negotiate, and close business deals.
• Act as the coordination point between the in-house team and external/client-side teams to ensure smooth information flow and task closure.
• Share daily updates with clients on process status, pending items, and turnaround timelines.
• Compile, consolidate, and maintain reports from multiple data sources; ensure accuracy and timely submission.
• Manage and maintain data in Excel/Google Sheets, including data entry, validation,formatting, and reporting.·       
• Communicate
• professionally with clients via calls, emails, and chats (English & Tamil).·       
• Maintain process documentation and manage client-related data across business verticals.·       
• Support the implementation of new processes and business initiatives.·       
• Coordinate with management by sharing
• regular updates and ensuring timely task execution.

Required Skills & Qualifications

• 0–1 year of experience; freshers with strong communication skills are welcome to apply.
• Excellent verbal and written communication in English; working proficiency in Tamil is a priority/preferred.
• Good working knowledge of MS Excel and Google Sheets (data entry, sorting/filtering, basic formulas, pivot tables a plus).
• Strong coordination and follow-up skills — able to manage multiple stakeholders (internal + client) simultaneous
• Detail-oriented with the ability to manage and present data accurately.
• Graduate in any discipline.

Preferred Attributes

• Prior exposure to client-facing coordination or process/back-office operations.
• Ability to multitask and adapt quickly when new verticals/clients are added.
• A proactive, ownership-driven approach to daily reporting and follow-ups.
• What We Offer
• Opportunity to work directly with new client accounts and business verticals from day one.
• Hands-on exposure to end-to-end process and client coordination.

Growth path into Senior Process Associate / Team Lead roles.

How To Apply

Interested candidates can share their updated resume with the HR Team.

Name: Kumkum    

Email: sukritika.singh@mis-pl.com

Phone/WhatsApp: 9289967815