Operations Manager

# Business Operations & Quality Manager (Work From Home)

### About KrishTrip

KrishTrip is a fast-growing Remote-First Travel Company operating across India.

We are looking for an experienced and highly responsible **Business Operations & Quality Manager** who can understand the complete business workflow, monitor execution, maintain quality standards, coordinate across departments and support Higher Management in keeping the organization running efficiently.

This is a **high-ownership management role** for someone who can look at the business as a whole, identify gaps, follow up with teams and ensure that work is being completed correctly and on time.

### Role Objective

The objective of this role is to provide Higher Management with a reliable operational control point across the organization.

You will be responsible for understanding how the company works end-to-end, checking whether processes are being followed correctly, identifying errors or gaps, coordinating with the relevant team members and ensuring that important work is completed properly.

This is not a routine execution role. You will not be expected to perform every task yourself. Your responsibility will be to **check, coordinate, verify, follow up, improve and ensure execution.**

### Key Responsibilities

#### 1. Business Operations & Team Monitoring

• Monitor day-to-day workflow across different departments.

• Review daily reports and work updates.

• Identify performance gaps and escalate important issues to Higher Management.

• Maintain discipline, accountability and proper follow-up across the organization.

#### 2. Hotel, Vehicle & Product Data Quality

• Review and approve hotel rate entries made by the team.

• Ensure that selected hotels and rates are commercially appropriate and correctly positioned.

#### 3. Package & Costing Quality Control

• Review holiday packages received from travel agents as a customer would.

• Check package costing, hotel selection, meal plans, vehicle costs and overall pricing.

• Coordinate with the relevant team to improve costing, hotel selection or package quality.

#### 4. Sales Performance & Business Reporting

• Prepare and review monthly sales performance reports.

• Prepare management-level performance summaries and charts.

#### 5. Reservation & Execution Monitoring

• Monitor the reservation workflow and pending bookings.

• Check whether reservation-related work is being completed correctly and on time.

#### 6. Recruitment, Training & Performance Management

• Review shortlisted candidates after initial screening and conduct detailed discussions to assess their suitability for key roles.

• Evaluate candidates based on communication, experience, attitude, capability and role fit, and make final hiring recommendations to Higher Management.

• Coordinate the joining process of selected candidates.

• Prepare and organize training materials and learning resources.

• Provide product, company, process and system training to newly joined team members.

• Monitor employee performance after training and identify gaps in productivity, knowledge, quality or execution.

### Reporting To

**Higher Management**

### Works Closely With

• Sales Team

• Reservation Team

• Hotel Contracting Team

• Operations Team

• Business Operations Coordinator

### Mandatory Requirements

• Graduate (Mandatory)

• Minimum **7 Years Professional Work Experience**

• Preferred experience: **8–12 Years**

• Strong experience in Operations, Business Operations, Travel Operations, Administration, Quality Control, Process Management or similar roles

• Excellent Hindi & English Communication

• Strong written and verbal communication skills

• Strong computer and digital skills

• Own Laptop and Separate Mobile Phone for Office use.

• Stable High-Speed Internet Connection

• Dedicated Workspace with Minimal Background Noise

• Immediate Joining Preferred

### Preferred Experience

Experience in any of the following will be an advantage:

• Travel / Tourism

• Business Operations

• Operations Management

• Quality Control

• Process Management

• Team Management

• MIS / Business Reporting

• Software / CRM-based operations

• Hotel Contracting or Reservation

### Personal Qualities

We are looking for someone who is:

• Mature and Responsible

• Highly Organized

• Detail-Oriented

• Proactive

• Strong in Follow-Up

• Solution-Oriented

• Commercially Aware

• Analytical

• Confident in Communication

• Comfortable Taking Ownership

• Able to Handle Pressure

• Comfortable Working Independently

• Able to Coordinate With Different Types of People

• Strong at Identifying Problems and Getting Them Resolved

### Salary

**₹35,000 – ₹45,000 per month**

Final compensation will depend on experience, skills, business understanding and interview performance.

### Job Details

• Work From Home

• Full-Time

• Permanent

• Working Hours: **9:00 AM – 6:00 PM**

• Working Days: Monday to Saturday

• Sunday Weekly Off

### Why Join KrishTrip?

• Work closely with Higher Management.

• Get exposure to the complete business ecosystem.

• Take ownership of important business processes.

• Work with internal technology and business systems.

• Opportunity to grow into a senior management role.

• Build and improve processes as the organization grows.

• Long-term career growth opportunity.