Operation Executive

Dear Candidates,

Urgent opening for Experienced Male Backend Operation Executive in Okhla phase 2, Delhi

Experience : Min 3 Years

Company : leading Distributor and Wholesale Trader of HP Latex,Designjet Large Printers

Salary : 25,000 - 35,000

Good Command over English

Key Responsibilities:

• Receive, register, and monitor customer service complaints through software/phone calls.
• Coordinate field engineers for customer visits and track their schedules.
• Monitor complaint status, engineer visits, spare requirements, and service closure.
• Follow up on pending complaints and ensure timely resolution.
• Communicate with customers regarding service status, visit schedules, and expected resolution timelines.
• Coordinate warranty, AMC, and paid-service requests.
• Prepare service reports, quotations, service challans, and related documentation.
• Coordinate with the Stores/Spare Parts team for required spares.
• Monitor engineer productivity, daily schedules, and pending service calls.
• Identify urgent/critical complaints and escalate them to the Service Manager.
• Prepare daily/weekly service MIS reports.
• Support AMC renewals, paid services, and service revenue generation.
• Maintain proper records of customer complaints, service history, and machine details.
• Ensure all service calls are properly updated and closed in Sales Nayak software.

Required Skills:

• Good knowledge of MS Excel and Email.
• Experience with service/CRM software will be preferred.
• Good communication, coordination, follow-up, and customer-handling skills.
• Candidates with experience in service coordination/backend operations will be preferred.

Interested Call : Manish Kumar 98 11 31 96 25 same as Whatsapp