Inside Sales Executive

Key Responsibilities

Generate new sales opportunities through outbound calling, email, WhatsApp and online research.

• Handle inbound enquiries and convert them into sales opportunities.
• Contact potential B2B and B2C customers and understand their requirements.
• Explain and pitch software, hardware and IT solutions offered by the company.
• Handle products such as Microsoft, Adobe, AutoCAD, CorelDRAW, laptops, desktops, printers and other IT solutions.
• Prepare and share quotations, proposals and product details with customers.
• Follow up regularly with leads and prospects to close sales.
• Maintain proper records of leads, customer interactions, quotations and sales activities.
• Update and manage customer/lead information in CRM or company systems.
• Identify customer needs and recommend appropriate products or solutions.
• Handle customer objections, negotiate wherever required and assist in closing deals.
• Coordinate with the sales, purchase, accounts and backend teams for smooth order processing.
• Maintain strong relationships with existing customers and explore repeat-business opportunities.
• Achieve assigned daily, weekly and monthly sales targets.
• Maintain regular follow-ups on pending quotations and open opportunities.
• Share daily/weekly sales activity and performance reports with the reporting manager.
• Stay updated about company products, pricing, offers and competitor activities.
• Required SkillsExcellent verbal and written communication skills.
• Good convincing and negotiation skills.
• Strong customer-handling and follow-up skills.
• Target-oriented and result-driven approach.
• Basic knowledge of computers and IT products.
• Comfortable with outbound calling and regular customer follow-ups.
• Good knowledge of MS Office/Google Workspace.
• Ability to learn software and hardware products quickly.
• Good time-management and organizational skills.
• Ability to work independently as well as within a team.