Hostess/Steward/Captain

🔹 Steward (F&B Service Associate)Role: Frontline service staff responsible for guest service and dining experience

Key Responsibilities:

• Greet and welcome guests in a polite and professional manner
• Take food and beverage orders accurately
• Serve food and drinks as per service standards
• Ensure tables are clean, properly set, and well-maintained
• Provide menu knowledge and suggest upselling items
• Handle guest requests and basic complaints promptly
• Coordinate with kitchen for smooth service flow
• Follow hygiene, grooming, and service protocols

🔹 Captain (F&B Supervisor)Role: Supervisory position managing service team and ensuring smooth operations

Key Responsibilities:

• Supervise and lead stewards during service
• Ensure high standards of guest service and satisfaction
• Handle guest complaints and provide quick resolutions
• Take orders and assist in service during peak hours
• Train and guide team members on service standards
• Coordinate with kitchen and bar for timely service
• Monitor table turnover and reservation flow
• Ensure billing accuracy and smooth closing procedures
• Maintain discipline, grooming, and hygiene of the team