Healthcare Operations Executive

Job Overview

DrSafeHands is a trusted leader in the field of sexual health and wellness, specializing in confidential consultations, diagnostics, and customized treatment. We are looking for a proactive and detail-oriented Healthcare Operations Executive to join our team. In this role, you will manage day-to-day healthcare workflows, ensure smooth operational delivery, and act as a reliable bridge between patients, doctors, and our network of diagnostic partners.

Key Responsibilities (What you will do)

• Operational Management: Oversee day-to-day healthcare delivery processes, ensuring efficient workflow execution from booking to final reporting.
• Team Support: Directly assist the Centre Manager and Medical Doctors with administrative duties and daily schedule maintenance.
• Patient Coordination: Coordinate seamlessly with clients/patients to guarantee timely delivery of online and offline services.
• SOP Compliance: Strictly adhere to the company's Standard Operating Procedures (SOPs) while interacting with clients via phone, WhatsApp, or in person.
• Inter-city Liaison: Maintain active communication and coordinate with operational teams in other locations to enable smooth, nationwide care delivery.
• Training & Up-skilling: Actively participate in scheduled operational training sessions and keep yourself thoroughly updated with technical healthcare/product updates.

Eligibility Criteria & Skills Required

Education: Graduate degree. Candidates with a background in Healthcare, Medical Services, or Psychology are highly preferred.

• Communication: Fluent in English and regional languages; excellent verbal and written interpersonal skills are a must.
• Key Skills: Strong foundation in General Management, Team Leadership, and Operational Workflow tracking.
• Adaptability: A highly flexible approach to shifting tasks and the ability to multitask effectively in a fast-paced environment.
• Analytical Ability: Well-developed problem-solving and analytical skills to spot process gaps and boost operational efficiency.