Guest Relation Executive

Guest Relations Executive (GRE) / Host / Hostess

Restaurant: By The Bay

Position Summary: The Guest Relations Executive (GRE) / Host / Hostess is the first point of contact for guests and is responsible for creating a warm, professional, and memorable arrival experience. The role includes managing reservations, guest seating, VIP handling, customer engagement, and ensuring exceptional guest satisfaction throughout the dining experience.

Key Responsibilities:

• Guest Reception & Experience
• Welcome all guests with warmth, professionalism, and confidence.
• Escort guests to their tables and ensure comfortable seating arrangements.
• Maintain a positive first impression and uphold the restaurant's brand image.
• Engage with guests throughout their visit to ensure satisfaction.
• Handle guest concerns and feedback promptly and professionally.
• Reservations & Table Management
• Manage reservations through phone, WhatsApp, social media, and reservation platforms.
• Maintain an accurate reservation diary and waitlist.
• Optimize table allocation to maximize covers and minimize waiting time.
• Coordinate with floor managers regarding table availability and VIP bookings.
• VIP & Customer Relationship Management
• Recognize and personally attend to VIP guests and regular patrons.
• Maintain guest preference records and special occasion notes.
• Assist in organizing birthday celebrations, anniversaries, and special events.
• Build relationships that encourage repeat visits and customer loyalty.
• Sales & Promotion
• Inform guests about ongoing promotions, events, and special menus.
• Encourage advance reservations and repeat bookings.
• Assist in generating leads for corporate bookings, private events, and parties.
• Communication & Coordination
• Coordinate closely with service, kitchen, bar, and management teams.
• Ensure smooth guest flow during peak hours.
• Communicate special guest requests to relevant departments.
• Appearance & Brand Representation
• Maintain impeccable grooming and professional appearance at all times.
• Act as a brand ambassador for By The Bay.
• Uphold hospitality standards and create a premium guest experience.

Requirements:

• Graduate preferred.
• Experience in hospitality, luxury retail, aviation, hotels, restaurants, or customer service preferred.
• Freshers with excellent communication and personality may also apply.
• Fluency in English and Hindi.
• Excellent interpersonal and guest-handling skills.
• Strong presentation and grooming standards.
• Ability to work evenings, weekends, and holidays.

Preferred Candidates:

• Former Air Hostess / Cabin Crew
• Hotel Management Graduates
• Front Office Executives
• Luxury Retail Professionals
• Experienced Restaurant Hosts/Hostesses
• Key Performance Indicators (KPIs)Guest satisfaction scores and reviews.
• Reservation conversion rate.
• Repeat guest visits.
• VIP guest management and retention.
• Reduction in guest wait times.
• Positive online review mentions related to service and hospitality.

Reporting To: Restaurant Manager / General Manager

Ideal Personality Traits:

• Confident and articulate
• Pleasant and approachable
• Excellent grooming and etiquette
• Problem-solving mindset
• Guest-centric attitude
• Energetic and proactive
• Ability to remain calm under pressure

At By The Bay, the GRE is not just a receptionist—it is a hospitality ambassador responsible for delivering a luxury guest experience from arrival to departure.