Front Desk Associate

We are looking for a smart, well-spoken and patient-friendly Front Desk Executive to join a well-established ENT & Aesthetic clinic in GK-1.

The role involves managing the front desk as well as assisting with patient coordination and follow-ups.

Responsibilities

Handle patient appointments and reception

Attend phone calls and WhatsApp enquiries professionally

Coordinate patient flow and doctor appointments

Explain basic clinic services and guide patients appropriately

Follow up with patients regarding appointments and enquiries

Assist with billing and payment collection

Coordinate PRP/aesthetic appointment enquiries and follow-ups

Maintain patient records and front-desk documentation

Coordinate smoothly with the existing front-desk team

Handle patients courteously, especially during busy hours

We are looking for someone who is:

Confident and excellent at communication

Warm, polite and comfortable speaking with patients

Proactive rather than waiting to be instructed for every task

Smart and organised in handling multiple tasks

Comfortable with WhatsApp, computers and basic billing

Fluent in Hindi and English

Presentable and professional

Previous clinic, hospital, dermatology/aesthetic or healthcare front-desk experience preferred

To apply: Please send your CV along with your current salary, expected salary and notice period.