Floor Supervisor

Core Responsibilities

• Staff Management: Supervise, train, and schedule shift employees, ensuring optimal coverage and high-quality service.
• Guest Relations: Personally greet guests, handle feedback or complaints, and ensure an overall welcoming atmosphere.
• Quality & Operations: Inspect rooms and common areas for cleanliness, hygiene, and maintenance standards.
• Department Coordination: Serve as a bridge between front office, housekeeping, and culinary/F&B teams to execute arrivals, departures, and flawless service.
• Inventory & Compliance: Oversee floor inventory, resolve issues, and ensure strict adherence to health and safety regulations.