E-Commerce Executive

Key Responsibilities:

• Manage and process orders on the GeM Portal.

• Coordinate with buyers for order execution and documentation.

• Prepare invoices, delivery challans, and related documents.

• Track dispatch, deliveries, and payment follow-ups.

• Provide customer support via phone, email, and WhatsApp.

• Resolve customer queries and complaints professionally.

• Maintain records and reports in MS Excel.

• Support bid participation, catalog management, and general office operations.

Requirements:

• Basic knowledge of GeM Portal, order processing, and customer support.

• Good communication skills in Hindi and English.

• Proficiency in MS Excel, MS Word, and email communication.

• Strong organizational and follow-up skills.

• Ability to manage multiple tasks and provide excellent customer service.