Customer Support Executive – Fintech

Job Title: Customer Support Executive – Fintech

Company: Telering Process Pvt. Ltd. (AbheePay)

Department: Customer Support / Operations

Industry: Fintech / Financial Technology

Job Type: Full-Time | Permanent

Work Mode: Work From Office

Location:  3rd floor, amberhai, Plot no.3, Sector 19, Nanda Enclave, Dwarka, Delhi, 110075

Salary: Up to ₹ 20000 per month

Experience: 2 Years

About the RoleWe are looking for a Customer Support Executive with knowledge of fintech products and digital payment services. The candidate will handle merchant queries, transaction-related complaints, settlement issues and product support while ensuring timely resolution and customer satisfaction.

• Key ResponsibilitiesHandle merchant queries through calls, WhatsApp and email.
• Provide support for POS, Payment Gateway (PG), AEPS and DMT services.
• Handle transaction failures, pending transactions, refunds and settlement-related issues.
• Understand T+0 and T+1 settlement processes.
• Coordinate with technical, operations and accounts teams for issue resolution.
• Track customer complaints and ensure timely follow-ups.
• Assist merchants with onboarding and product-related queries.
• Maintain daily support reports and complaint trackers.
• Required Skills & KnowledgeGraduate in any discipline.
• Knowledge of POS, Payment Gateway (PG), AEPS and DMT services.
• Understanding of payment settlements, T+0 and T+1.
• Basic knowledge of transaction processing, refunds and reconciliation.
• Good communication and customer-handling skills.
• Knowledge of MS Excel, email and ticket management.
• Prior experience in fintech, banking, merchant support or payment operations will be preferred.

Preferred Candidate ProfileCandidates with experience in fintech companies, payment gateways, banking operations, POS support or digital payment services will be given preference.

Freshers with good communication skills and relevant fintech product knowledge can also apply.

How to ApplyInterested candidates can share their updated resumes at:

Email: hr@abheepay.com

Subject: Application for Customer Support Executive – Candidate Name