Customer Support Executive

Client Relationship Management (CRM):

Note : We are only looking for profile with work experience in courier and logistics

• Act as a trusted advisor to corporate clients, ensuring professional and timely handling of shipment inquiries.
• Shipment Tracking & Monitoring:
• Proactively monitor shipments across international routes and ensure smooth and reliable delivery.
• Problem Solving & Coordination:
• Work closely with operations and customs teams to resolve issues efficiently, gaining strong cross-functional exposure.
• Quotations & Booking:
• Prepare competitive quotations and manage booking processes accurately.
• Cross-functional Exposure:
• Collaborate with Sales and Finance teams, providing you with a broader understanding of business operations. 
• Reporting & Continuous Improvement:
• Share customer insights and contribute to ongoing service improvement initiatives.
• Compliance & Standards:
• Ensure adherence to international logistics regulations and internal quality standards.

HR Contact Number : 8810564830