Customer Success Executive

Customer Success Executive

Function Customer Success

Reports to Customer Success Lead

Team: Post-Sale / Retention

Locations: Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut

HR Rohit- 8983809057

ABOUT SCANO

scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets. We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.

THE ROLE

This is a city-level ownership role. You are the face of scanO in your geography, responsible for activating every new clinic that comes on board, keeping every existing client engaged and scanning, and growing scanO’s presence through on-ground events, institutional partnerships, and community outreach. You own every client relationship in your territory, end-to-end.

QUALIFICATION & EXPERIENCE

Bachelor’s degree in Dental Sciences (BDS), Healthcare, Life Sciences, Business Administration (BBA), Management (BMS/BBM), Commerce (B.Com), Pharmacy (B.Pharm), or Any non-IT disciplines will be preferred.

Candidates from IT and Computer Science backgrounds, including BCA, MCA, MCS, B.Sc. Computer Science, B.Tech IT, and other IT-related qualifications, are not eligible for this role.

Freshers and candidates with up to 2 years of experience in Customer Success, Client Servicing, Account Management, Healthcare, Medical Devices, or field-based customer engagement are encouraged to apply.

Candidates must possess strong communication and relationship-building skills and be comfortable interacting with doctors and clinic staff, conducting product onboarding and training, managing multiple clinics, and travelling locally for clinic visits, events, institutional partnerships, and screening camps.

Note: This is a customer-facing, field-based role, not an IT, software development, or technical support position.

WHAT YOU WILL OWN

Clinic Activation and Launch

• Inauguration support: Coordinate and execute clinic launch events for new scanO Air installations. Manage logistics, invitations, and on-site presence to ensure every new clinic goes live with visibility and momentum.

• Onboarding and training: Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff. Drive first scan within the first week of deployment.

• Workflow configuration: Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.

COMPENSATION

• Fixed base: Rs. 20,000 - 25,0000 per month.

• Performance incentive: Up to Rs. 6,000 per month, paid monthly against three targets: active clinic rate, institutional partnerships closed, and screening camps executed. Targets reset each month. No cap on the partnership incentive

• Travel reimbursement: Actual fuel or transport costs reimbursed for travel within your assigned territory, up to a defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.

WHAT YOU GET

• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.

• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.

• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.