Customer Relationship Manager

CRA

Job Profile

Key Result Areas

1. Sales volumes

2. Showroom Administration

3. Customer Satisfaction

4. System Management and sales accounting

Job Description

The incumbent would be responsible for the following:

1. Ensuring achievement of sales volumes and working capital norms

2. Managing company owned company operated (COCO) stores and projecting

desired brand image

3. Managing customer experience

4. Initiating innovative activities to bring excitement to the showroom and generate

customer pull

5. Ensuring system know-how, order booking, collection updation, inventory

receipts and report generation

6. Ensuring proper upkeep, adherence to business process manual, display

Protocol.

Requisite Qualifications

Essential Graduate in any discipline

Requisite Experience

Essential 1 to 3 years of retail sales work experience

Special Skills Required

Essential

1. Process Orientation

2. Result Orientation

3. Interpersonal Skills

4. Communication Skills