Customer Relationship Manager
MNL Gluck Services Private Limited
Customer Relationship Manager
MNL Gluck Services Private Limited
Chhatarpur, New Delhi
₹20,000 - ₹30,000 monthly
Fixed
₹20000 - ₹30000
Earning Potential
₹30,000
Work from Office
Full Time
Night Shift
Min. 2 years
Basic English
Job Details
Interview Details
Job highlights
86 applicants
Job Description
* Excellent verbal and written communication skills
* Strong interpersonal and relationship-building abilities
* Customer service orientation
* Negotiation and conflict resolution skills
* MS Office (Excel, Word, PowerPoint)
* ERP/CRM software knowledge is preferred
* Time management and multitasking
* Problem-solving and analytical skills
* Professional presentation and communication etiquette
Key Performance Indicators (KPIs)
* Customer satisfaction score (CSAT)
* Customer retention rate
* Response and resolution turnaround time
* On-time order coordination
* Customer complaint closure rate
* Repeat business and account growth
Job role
Work location
Dhan Mill Road, Pocket D, Dr Ambedkar Colony, Chhatarpur, New Delhi, Delhi, India Chhatarpur, New Delhi
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
Skills
Customer service, Customer handling, Customer relationship, Resolve conflicts, Resolved complaints, Customer onboarding, Customer complaints handling, Onboarding software, Customer Grievance Handling, Customer Claims Assistance
English level
Basic English
Gender
Female
About company
Name
MNL Gluck Services Private Limited
Address
Dhan Mill Road, Pocket D, Dr Ambedkar Colony, Chhatarpur, New Delhi, Delhi, India Chhatarpur, New Delhi
Job posted by MNL Gluck Services Private Limited
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