Customer Relationship Manager

CRM - Executive

We are looking for a proactive and enthusiastic CRM Executive to join our team. This role is ideal for freshers or individuals with up to 1 year of experience who are eager to start or grow their career in customer relationship management. As a CRM Executive, you will be responsible for maintaining and enhancing our relationship with customers, supporting CRM campaigns, and ensuring a high level of customer satisfaction.

Key Responsibilities: 

Handle day-to-day customer interactions via phone, email, or CRM platforms

Update and maintain customer databases accurately

Assist in executing CRM campaigns and follow-ups

Resolve customer issues promptly and professionally

Generate reports and insights from CRM data to support decision-making

Coordinate with internal teams to ensure a seamless customer experience

Maintain customer engagement and retention initiatives

Requirements: Bachelor's degree in any discipline

Excellent communication and interpersonal skills

Basic understanding of CRM tools or willingness to learn

Good organizational and time management abilities

A customer-first mindset with problem-solving skills

Proficient in MS Office (Excel, Word, etc.)

Who Can Apply: 

Fresh graduates eager to start their career in CRM

Candidates with 6 months to 1 year of relevant experience

Willingness to learn and grow in a fast-paced environment

Immediate joiners are preferred