Customer Relationship Manager

SkyJumper Sports and Amusements Pvt Ltd is the fastest growing Indoor Amusement Center chain that brings fun, excitement, and memorable experiences to families and friends. We pride ourselves on delivering high-quality service under the brand name “SkyJumper Trampoline Park” and “SkyJumper GoBananas” across 28 locations within 14 cities, with attractions that include Trampoline Park, Soft Play, Bowling, Laser Tag, and more.

As we expand, we are looking for a dynamic and customer-focused Customer Relationship Manager to drive guest engagement and sales at our Delhi, NCR location.

Job Overview:

The Customer Relationship Manager (CRM) will be the face of the brand for our guests and corporate clients. This role involves driving center-level sales through tie-ups with schools, corporates, and party planners, managing guest experiences, handling feedback and escalations, and ensuring continued guest engagement through loyalty and post-visit programs. The CRM will play a critical role in building long-term relationships and driving repeat footfall.

Key Responsibilities:

• Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships.
• Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey.
• Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores.
• Event Management: Coordinate and execute birthday parties, group bookings, and customized events.
• Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns.
• Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance.
• Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences.

Qualifications:

• Bachelor’s degree in Business, Hospitality, or a related field.
• Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales.
• Strong interpersonal and communication skills (English and Hindi).
• Working knowledge of CRM systems, Excel, and MIS tools.
• A proactive and problem-solving attitude with high ownership.
• Flexibility to work weekends, holidays, and during special events.